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Privacy Policy

Protecting your Privacy

Moonhare Designs understands that your privacy is important to you and that you care about how your personal data is used and shared online. We respect and value the privacy of everyone who visits this website Moonharedesigns.co.uk (“Our Site”) and will only collect and use personal data in ways that are described here, and in a manner that is consistent with our obligations and your Rights under the law.

 

Please read the Privacy Policy carefully and ensure that you understand it. Your acceptance of our Privacy Policy is deemed to occur upon your first use of Our Site. If you do not accept and agree with this Privacy Policy, you must stop using Our Site immediately.

 

We’re committed to protecting and respecting your privacy and want to ensure that you are fully aware of how we use and store your data. We’re dedicated to keeping your personal data safe and will only use it to enhance your browsing and shopping experience with Moonhare Designs.

 

By using our website Moonharedesigns.co.uk you consent to the use of the data as set out in this policy.

  1. We will only ever use your data for the purpose of fulfilling orders and improving your customer experience.

  2. We will protect the personal data your provide us.

  3. We will make things clear and simple.

  4. We will only retain the data that we need. We will remove any data stored, at your request.

If you have any questions about how we protect your privacy or use your personal data, please contact us at data@moonharedesigns.co.uk and we will be happy to help.

 

For all our services, Moonhare Designs act as the data controller (company responsible for your privacy)

 

Our site is owned and operated by Moonhare Designs

Registered address:

233 Faversham Road

Ashford

Kent

TN24 9AJ

 

Our Data Protection Contact is Carrie Wilson and can be contacted by email at data@moonharedesigns.co.uk

How we use your information

There are several different reasons for the use of your personal information. This may be to enable us to fulfil an order or simply to enhance the way you shop with us. We have compiled the table below to detail how we use different kinds of personal data and why we do this. We want to make this as clear as possible so that you are fully informed about the use of your data.

 

1. How we use your name and contact details

  • To deliver the orders you place with us, we need your details to provide this service.

  • To provide updates about your order by text, email or phone so we can keep you updated about your order’s progress.

  • To email you about new styles, items and promotions – to keep you up-to-date with the latest news and offers. We only do this with your consent. You are free to unsubscribe at any time.

  • To detect and prevent fraudulent transactions and keep payments safe and secure.

  • To show you relevant Moonhare Designs adverts as you browse the web – so you know about products and promotions that you may like.

2. How we use your payment details​

  • To take payment for your order and give refunds – to fulfil our contract with you. All of our payments and refunds are processed through a secure 3rd party payment gateway – we do not store your payment details. Our website has a valid SSL Security Certificate to ensure your payments are safe.

  • We pass the information to our secure payment gateway for fraud prevention to keep payments safe and secure.

3. How we use your contact history

  • For customer service and support – to provide the best possible service. We do not store correspondence longer than is necessary.

4. How we use your purchase history

  • For customer service and account queries – to enable us to respond to your queries faster and more effectively. We do not store correspondence longer than is necessary.

  • To update you about items you may be interested in

5. How we use data from and with 3rd parties

  • To fulfil your order, we share information such as your contact details and delivery address with our warehouse team and the couriers we use to deliver your order.

  • For marketing purposes, we work with carefully selected marketing agencies and a variety of networks to utilise technologies which allow us to display adverts for products and services you may be interested in. These technologies make use of things like pixels and cookies to ensure the ads you see are relevant. We currently use:

                   

6. How we interact with you via social media

  • Via comments and direct messages – This will likely be limited to responding to comments and messages on Moonhare Designs’ social channels. We are also happy to answer customer service queries via social media, but we will never request personal information via a public feed to ensure privacy

  • the sharing or engagement of images we are tagged in

Cookies

We use cookies on our website to improve your experience. For more information, please see our Cookies Policy

Sharing your information

We do not and will never sell any personal data to a 3rd party, this includes your name, address, email address, phone number or credit card information. We do need to share your data with certain carefully selected 3rd-party companies enlisted by Moonhare Designs to be able to provide our service to you.

Access to information

You have the right to access any personal information we hold about you and the right to request that we delete your data at any time. Please get in touch if you wish to have your information removed.

Changes to our Privacy Policy

Our Privacy Policy is subject to change and may be updated from time to time. If significant changes are published, we will get in touch to let you know via email, if you have consented to hearing from us this way.

Contact

We would love to hear from you if you have any questions about our Privacy Policy. You can contact us by email at contact@moonharedesigns.co.uk

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